Download support

FORGE digital files are sent manually after purchase. They are not instant automatic downloads.

If you are waiting for your files or need help opening them, follow these steps.

1. Check your order and inbox

Check that the email address used at checkout is correct. Look in your inbox, spam and junk folders for any delivery message from FORGE. Your Shopify order confirmation is a receipt for your purchase; it does not mean your files have been sent.

2. Ask about delivery or a missing file

Use the Contact page and include your Shopify order number, the email address used at checkout and the product name. Tell us whether you are waiting for delivery, have a link that does not work or received a file you cannot open. We can check the order and, where appropriate, resend or restore access to the purchased files.

3. If you have received the files but cannot use them

Follow the instructions supplied with your product and check its product page for device and software requirements. Some products require a ZIP file to be extracted and opened on a computer.

Tell us which device, browser or software you are using, the step that failed and any error message. A screenshot of the problem can help; remove personal or payment information first.

Before placing a time-sensitive order

If you need files for a particular date, contact FORGE before buying to confirm delivery arrangements. See the digital delivery policy for more information.

Keep your details safe: do not send passwords, full card details or security codes.

This page provides delivery and technical help. Refunds, cancellation rights and other purchase terms remain governed by the store policies shown at checkout.