Shipping policy

Shipping and digital delivery

Last updated: 26 September 2026

243 House sells physical clothing and separately identified digital downloads. Your product description tells you which you are buying.

Physical products

Delivery destinations, charges and available options are shown before you pay. Any production lead time and delivery estimate must be shown on the product page or during checkout. We do not describe an item as personalised merely because it is made after ordering.

We will deliver by the date agreed with you. If no different delivery period has been agreed, we will deliver within 30 days. If a delay occurs, contact us so we can investigate and explain your options. Your statutory rights concerning late, missing or damaged delivery are unaffected.

Digital downloads

Digital-only orders require no physical shipment or physical shipping charge. After payment is confirmed, follow the download instructions supplied with your order. Check the product description for included files, file formats and compatibility before buying.

If access is missing or a file does not work, contact us with your order number and a description of the issue. We will investigate and restore access, replace the file or provide another appropriate remedy. Do not send passwords or payment-card details.

Orders containing both

Physical delivery charges apply only to the physical items. Digital files are supplied separately through the download instructions associated with the order.

Contact

Use 243 House Contact or the seller details in our Terms of service.